Shipping policy

DELIVERY RATES

 

[A delivery charges table according to country/zone/price/weight will be inserted here.]

 

Delivery charges will appear on your screen when making an Order, at Checkout.

 

To see if an item endures additional delivery charges, please read the product description of the item, which will indicate if additional delivery cost is required. We do not overcharge for shipping and there are no handling fees. All expedited orders and freighted items, such as large chairs and sofas, will be quoted shipping before the transaction is finalised.

Any other queries regarding delivery please Contact Us.

 

 

TRACK YOUR ORDER

 

Every order made on blondyblack.com will be given an individual tracking code. Find this on your confirmation email. For further enquiries, Contact Us.

 

 

DELIVERY ESTIMATES

 

Please allow at least 3-5 working days for Standard Delivery, unless stated otherwise on the Product Description page. Please note that all delivery times are estimates.

 

If you need something shipped faster than that, then there is the possibility of faster shipping times (depending on the product). Simply select Express Delivery at checkout, if it is available for the specific item. See Express Delivery rates in the Delivery Rates section. To discuss specific details Contact Us.

 

 

 

DELIVERY OF GOODS

 

Delivery is to the delivery address (as stated during the order), also known as "delivery to the kerb". Carrying of items to the final location within a building and/or disposal of packing is not included.

Products are delivered to the address indicated by you the customer in the order form.

Delivery shall be deemed to have been made when the delivery note given by the courier is signed by the receiver upon delivery. This will constitute as evidence with regard to transport and delivery.

 

 

 

RECEIPT OF GOODS

 

Please check all goods carefully upon receipt and report any defects or damage to the responsible carrier.

You the customer should check the condition, the content and the conformity of the product(s) upon receipt of the delivery. Blondyblack advises the customer to check the condition of the products upon delivery and before signing the acknowledgement of receipt of the parcel. Once signed Blondyblack shall never be held liable for any reason whatsoever. 

 

Please also send us a copy of the report.

 

 

COLLECTION OF THE GOODS IN THE EVENT OF THE CUSTOMER'S ABSENCE

 

In the event of your absence at the time of the delivery, the carrier will leave a delivery notice at the delivery address given by you, the customer, when you made the order. The products shall be collected at the address indicated by the carrier and according to the carrier's instructions.

If after the period indicated by the carrier, you have not collected the products, the products will be returned to Blondyblack which reserves its right to refund to the customer the price of the products. The postage costs remaining are payable by you.

 

 

 

BACK-ORDERED PRODUCTS

 

We sometimes have merchandise for sale that has not yet been received at our distribution centre, or that has sold out and is being restocked. You can still order these items to reserve your favourite colour, etc, and then we will deliver it to you when supplies are replenished.

 

If your order contains a mix of in stock items and backordered items and you select express delivery, we will only be able to apply the expedited shipping to the in stock items. Backordered items cannot be expedited and will ship via standard shipping when they arrive.

 

 

MISSING, INCOMPLETE OR DAMAGED GOODS

 

If your order has not arrived, or arrives incomplete, please send an e-mail to blondyblack@outlook.com

 

If your order arrives and the Products are damaged or faulty, please send a picture showing the damage to blondyblack@outlook.com.

If you need to return items to us because they are faulty, damaged or not as described, we will refund any postal charges you incur. Please note that this refund will be in Euros, and may therefore not equate exactly to the amount paid, owing to fluctuating exchange rates. Foreign debit or credit card, or bank transaction charges made by your bank will not be reimbursed.